At The Spirit of Dubai FZC,
We are committed to providing a safe shopping environment for our customers and will not share any information given by our customers apart from delivery detail to facilitate the delivery process. To help ensure that your shopping experience is safe, simple and secure, we process all the payments through secure and trusted payment gateways.
What do We Collect?
If you are making a purchase on our website, we will require certain personal information from you in order to process your order and deliver (such as your name, delivery address, e-mail address and telephone number).
We will only pass on your personal information to third parties if it is a vital part of order processing (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not pass your name, address, email address, credit card details or any other personal information to any unrelated third party.
From time to time, we may also request further information to help us improve our service to you. We may also ask you to complete surveys that we use for research purposes, although you do not have to compulsorily respond to them.
For Marketing:
You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletters, receive information of new product launches & events, etc. In such case we will ask for additional information, e.g. such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to your needs. However we clarify that you are at liberty to either subscribe or not solely at your own discretion.
Why do I need login details?
By registering with or becoming a customer of The Spirit of Dubai FZC and if you willingly provide us with your email address, phone number and postal address you consent to receive communication in relation to our products, services and special offers that you may be interested in. This will usually be in the format of a newsletter. The information provided may also be used to communicate new product offerings, etc.
To access your account/data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you feel concerned about your login details or think they have been lost/misused, please contact Customer Services straightaway to deactivate your account.
We do not store your card details; it will have to be entered every time you log on to the site to make an order.
If you have any question, comment or query about our privacy policy then please feel free to contact us by e-mail at info@thespiritofdubai.com
Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
We place both permanent and temporary cookies including third-party cookies, in your computer's hard drive. The cookies do not contain any of your personally identifiable information. They are there to ensure you have an enjoyable user experience and are useful for enabling the browser to remember information specific to your usage and thus help you to be able to utilize all aspects of our Platform. They are used for statistical analysis and to personalize your experience. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For ex. performance cookies collect information about how you use our website, which products you have browsed through, which in turn allows us to provide you with targeted and relevant choices of our other products that will surely enhance your Site experience.